Cancellation policy and the 14-day right

Your right to cancel

You have 14 days from the day the contract is made to cancel, under the Consumer Contracts Regulations 2013. At checkout you tick "I accept the terms and the cancellation policy.", which is your express request for us to begin work immediately and your acknowledgement that the right to cancel ends once the translation has been delivered.

To cancel, email hello@acceptedtranslations.com with your order reference. A plain sentence is enough — the model form below is optional.

What you pay if you cancel

• Not yet assigned to a translator — full refund, no deduction. We record a timestamp when an order is assigned, and that timestamp is the boundary.
• In progress — you pay for the pages already translated and we refund the rest, calculated on the published page prices (£34.95 for the first page and £28.00 for each additional page).
• Delivered — no cancellation refund. The acceptance guarantee applies instead.

Worked example: a 4-page order at £118.95 cancelled with 2 pages done — £62.95 chargeable, £56.00 refunded.

Add-ons and third-party fees

• Add-ons are refunded in full if not yet provided — a posted copy not yet in the post, an extra copy not yet printed.
• Notarisation and apostille fees are not refundable once submitted to a notary or the Legalisation Office. Our own service fee still is.

How refunds are paid

Refunds go back to the card you paid with, within 14 days of us accepting the cancellation and usually within a few working days.

Model cancellation form

Complete and return this form only if you wish to withdraw from the contract. An email saying the same thing is equally valid.