Turned down on certification? You don't pay for it twice.
Tell us at checkout who's receiving the document. If they refuse it over the certification itself, we redo it free — and if the second attempt still doesn't land, you get every penny back.
Why we can promise this.
- Rejected on a certification point? We redo it free, then refund you.
- A real translator signs it — name and CIOL/ITI number printed on the page.
- Your university can check it's genuine in about ten seconds.
How the promise works.
Refused? Send it over
A screenshot, a letter or a forwarded email is enough. There's no claim form.
We redo it free
Usually the same working day, with a second reviewer looking at it before it goes back.
Still no? Full refund
If the second version is refused on the same grounds, you get every penny back.
The guarantee runs for 90 days from the date on your certificate.
What's covered, and what isn't.
Covered
- The certification wording, format or signature doesn't satisfy the receiving body.
- Something was missing from the page that should have been translated or described.
- The reviewer's credentials or the verification link were questioned.
- We got a name, date, number or title wrong.
Not covered
- The original document itself is out of date, incomplete or has been refused on its own merits.
- The application was refused for reasons unconnected to the translation.
- You told us the wrong receiving body, or didn't tell us at all.
- You asked us to change something against our advice and it caused the refusal.
The guarantee runs for 90 days from the date on your certificate.
Why we can offer it.
The reason we can offer this is that most refusals are predictable. Tell us who's reading the document at checkout and we format for that reader — which is also what switches the guarantee on. Here's what the rules actually require.
Every certificate carries a reference the receiving body can check for itself on our verification page, and the price with it is on the pricing page.
Questions about the guarantee
What do you need from me to claim?
The refusal itself — a screenshot, a letter or a forwarded email. Nothing else, and there's no form.
How long does a redo take?
Usually the same working day, with a second reviewer looking at it before it goes back to you.
Does it apply if I didn't say who the document was for?
No. Naming the receiving body at checkout is what lets us format for that reader, so it's the one condition that switches the guarantee on.
How is the refund paid?
Back to the card you paid with, in full, within a few working days of the second refusal.
Ready when you are.
The order takes about two minutes and there's no account to create. Payment is taken once, by card, at the end — and your VAT receipt and order reference land by email within a minute.